customer service

October 30, 2013

Associate Highlight: Meet Colleen Retana

Colleen Retana has been a valuable Summit associate for the past 4 years and is currently the Customer Care Team Lead.  Based out of the Chicago office, she assists the department in handling customer service concerns, reporting training, and day […]
August 22, 2013

True Story: Quality Products, Reasonable Prices, Superior Service

“Quality products,  reasonable prices, superior service is why I keep coming back to you,” says Darlene Robinson, the Secretary/Director of Marketing at the Drake Davis Foundation. www.drakedavis.com Drake Davis Foundation, a local non-profit organization, orders items to support a fundraising golf tournament in […]
September 13, 2012

The Power of Humanity via Social Media

In this day and age with technology all around us let us not forget, in both our personal and professional lives, the power of compassion. A blog post from Harvard Business Review shows how a simple gesture of clam chowder […]